He was drowning in support messages (dealing with returns, product questions, sales, etc) and didn\u2019t have a good way to organize and attack them, often forgetting to respond.
We tried attio, freshworks, n8n for some automations. I liked n8n a lot but I didn\u2019t want to leave to another app to view messages and customer info. Tried to build bridges via Google Sheets and Airtable and then went deep down the rabbit hole and tried building my own solution.
At that time I hadn\u2019t programmed in 10 years. I stopped pretty much when Backbone.js and underscore became popular and went on to work in commercial concrete, building many of the high rises in San Francisco and Downtown Los Angeles (including the one with lots of graffiti on it).
The goal of the app is to automate as much of customer support as possible, from triage to drafting responses to keeping track of history.
Features include:
- Omnichannel Inbox \u2014 Handle email, chat, SMS, and social conversations from one unified inbox.
- Email integrations \u2014 Connect Gmail and Outlook to sync conversations both ways.
- Ticketing \u2014 Full ticket lifecycle with priorities, statuses, types, and assignment.
- AI-suggested replies \u2014 Draft answers generated from conversation context.
- Workflow builder: No-code drag-and-drop automation for tickets, contacts, and messages (you can create your own apps too)\n- Knowledge Base\n- Data import \u2014 Bulk import historical contacts and tickets.
- Call recordings & transcripts \u2014 AI-transcribed and analyzed voice conversations. (Beta)
- AI: Kopilot \u2014 Conversational AI assistant that answers questions using your customer data.
- AI providers \u2014 Bring your own OpenAI, Anthropic, or other model keys.
The homepage is https://auxx.ai and you can play with a demo here: https://auxx.ai/demo. It's open source. You can find the repo here: https://github.com/Auxx-Ai/auxx-ai. (Stars are appreciated)","title":"Show HN: Auxx.ai \u2013 Customer Support CRM (Mix of Attio and N8n)","type":"story","url":"https://auxx.ai"}